How does the 30-day free trial work?

You have 30 days to try SpotOn! when you choose any of our pay plans. The plan that you choose and it's features are fully functional without any limitations so that you can get a good feel for how SpotOn! will work for you. If you cancel your pay plan within the 30 day trial period your credit card will not be charged.

Do I get a 30-Day FREE Trial if I upgrade from the Free Plan to a pay plan?

Don’t be silly! The FREE Plan is your FREE Trial and you can use it as long as you like. 30-day FREE Trials are reserved for those that begin with a pay plan.

We have our own servers; can we just install it here?

SpotOn™ is "Software as a Service" (SaaS) and we do not sell it as a "boxed" software. If you are worried about our hosting environment, the next question should help you out.

How do I know you are secure and reliable?

We take great pride in our hosting environment and have gone to great lengths to make sure that everything is redundant. We also use state-of-the-art 256 bit encryption for the packages that have SSL security. We boast a 100% network uptime SLA and a 99.978% Hardware uptime SLA.

Do you backup my data?

Your data is backed up nightly with redundant database servers backing up each other on a constant basis.

Is there a contract commitment?

SpotOn™ is a "Software as a Service" (SaaS) application with a pay-as-you-go price model. No contracts to sign or usage commitments of any kind. Cancel at any time.

Can I change plans anytime that I want too?

You most certainly can! In fact you can upgrade or downgrade your plan anytime, just visit your “My Account” page and follow the directions. If you are downgrading your account, the new plan and pricing will take effect on the next billing cycle. If you are upgrading your account, the new plan and pricing are effective immediately for the current billing cycle. There is never a setup or any other type of fee to change your plan.

I noticed that you claim to have unlimited users on all of your plans, is it really true?

You betcha, the more the merrier! Your plan cost is not based on the number of users you have. So get everyone involved to make sure that your projects are right on target without fear of blowing the budget! Unlimited users no matter what plan you have, even our FREE plan.

What does “Active Projects” mean?

Projects can be in one of two states. Active or Inactive. A project becomes active as soon it is created, and remains “Active” until you de-activate it. Active projects are what we count against your plan allowance. If you need more active projects you can always upgrade your account.

What if I don't want people to see certain things, can I do that?

Yes. Because we are so big on collaboration on your projects, we have made our permission scheme reflect the delicate balance between open-communication and needed security. You have the ability to control what types of things a person can do along with what data they can see.

I sometimes need a hand, how is your support?

Basic online and email support is included with every SpotOn! plan. If you need more support options, please visit your "My Account" page and choose an option that fits your needs.

It all sounds great but how can I pay for my plan?

We accept VISA, MasterCard, American Express, and Discover. We do not accept personal checks, purchase orders, or issue invoices.

Where do I login again? I forgot.

Having trouble accessing your account? Every customer on SpotOn! is given a unique URL that you access each time you want to use SpotOn! You can access that from the welcome email you were sent.


If you don't have the email anymore, no problem! just email otis@spotonpm.com and let him know.

Do you have special pricing for non-profits?

Not only do we have special pricing for non - profits, we make it free! You don't even have to be a 501(c)3 Religious, Educational, Charitable, etc. organization that can accept tax deductible contributions. Any tax exempt 501(c)(3) – (c)(10) organization including Chambers of Commerce, Social Clubs, Fraternal Societies, etc. can sign up for the free account. We give you 20 projects to start out and if you need more you can upgrade to a paid account at the time. All we ask is that you use SpotOn actively for your group’s board meetings or major projects, and have a website that we can check to verify your non - profit status. We’ll be frank; we do want to help non profits achieve their goals, but we are also looking for exposure to your members. Click here to get started